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Who is my supplier?
Since the market was deregulated in the 1990’s every commercial and domestic supply has been free from market monopoly, this means that your supplier could be any energy providers. If your site has never entered into an agreement with a supplier then your site would be on deemed rates with the supplier allocated to govern your area.

Am I in contract?
This information can be obtained from your supplier. If you are a new business owner and have not signed a contract with any supplier then you are not in contract. However your premise be subject to contract through the previous tenant.

When does my contract finish?
The time remaining on your contract can be obtained from your supplier.

How much notice do I have to give my current supplier?
As per legislation suppliers can nominate the cancellation period of their choosing however most companies work within a 90 – 120 day window at the end of your contractual term.

Will I incur a penalty charge?
Companies are within their rights to uphold any early termination fee that may be stated in the terms and conditions of your contracts, if you are not tied in to a contract with a supplier then no penalty charges will apply.

What is a supply number?
Supply numbers is a specific piece of information that relates to you site which identifies address’, meter type and helps to get accurate quotations.

How much am I paying?
Prices are based on meter type, supplier and geographical location

Can I get cheaper prices?
Out of contract prices and deemed rates are notoriously high and large savings are easily made should you be coming to the end of your contract the constantly changing market can benefit you when looking for a cheaper supplier.

Am I getting the best price?
Depending on your contractual status you may not be getting the best rates that could be available to your business, for this knowledge is key. Trust Green believe with our market awareness and industry knowledge gives us the perfect platform to give you an accurate and unbiased answer.

Does an LOA hand over full rights to you?
There are various levels to an LOA which will be highlighted on the document itself. The level you sign is at your discretion and will solely be used for the transfer of your utilities once you have agreed. Once transfer is completed, the LOA is void and disregarded.

What if my business has a domestic meter?
Many businesses do often have a domestic meter. This can easily be identified by the supply number on your bill as it will begin either 01 or 02. If you have a domestic meter and you are a business, we can still transfer you onto a business contract subject to proof of business being provided.

What proof of business is acceptable?
The current proof of business we accept as per suppliers criteria are either business rates documents or a recent bill (dated within 3 months) which show your address, supply number and VAT at 20% on the total.

What if I have multi sites?
We can arrange for more than one site on the basis that each meter is either out of contract or within the 120 day tolerance window prior to the end of a contract.

What if I have more than one meter on site?
Typically all meters are contracted simultaneously therefore they can be taken over together. If not, we will take over any meters within tolerance.

Will my tariff be effected?
Your tariff is linked to your meter and will remain the same regardless of supplier.

Can I change my tariff?
As your tariff is linked to your meter, in order to change your tariff, you will need to change your meter. Business NRG cannot arrange this as we are not responsible for your meter. This is something you are required to discuss with your supplier once supply is live as they may be able to switch your meter. Typically most tariffs are allocated to best suit you financially therefore it is rarely beneficial to change.

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